FAQ & Policies
Where is the salon located?
I am located inside My Salon Suites at 1605 N. Germantown Parkway, Suite 110.
Once you are inside of the lobby, I am suite 107. I can grant you access into the building after you buzz my room. You can do this by pressing 107 and the bell button.
Please don’t follow in behind another guest, waiting in the hallway is kind of awkward. ;)
Do you have a cancellation policy?
Yes- should you cancel your appointment with less than 48 hours notice, 50% of your cancelled service will be charged to the card on file when you initally booked. If unable to charge the card on file, the balance will be due prior to booking your next appointment.
Appointments that are missed with no call, often called a No Call No Show, will be charged 100% of the services booked to the card on file and you will be unable to book any future appointments. If unable to charge the card on file, the balance will be due within 48 hours.
I understand that emergencies and special circumstances will occur, and this fee may be waived one time, depending on the circumstance.
If for any unexpected reason I need to cancel your appointment within 48 hours of its start time, I will rebook you at a 50% discounted rate.
Life is short and time is valuable.
What if I am running late to my appointment?
Please let me know if you expect to be arriving late by texting me at 901-308-8166. I have a 15 minute grace period.
Clients arriving more than 15 minutes late must be rescheduled. A 50% fee of the services booked will be required in order to book an additional appointment.
I promise to strive to be punctual and not make my guests have to wait.
What if I am having illness symptoms, such as allergies, causing me to have a runny nose or cough?
To respect the health and wellness of our guests, we strive to not knowingly spread illnesses. Upon the instance of a stylist or team member being under the weather, your appointment may be cancelled and rescheduled.
In an effort to maintain a healthy environment, we ask that if you are sick or showing ANY types of symptoms (which includes allergies, cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment PRIOR to arriving to your appointment.
If you arrive for your appointment with symptoms of an illness, your appointment will be cancelled and a rebooking fee of 50% of your services will be required to schedule a future appointment or keep your next appointment that is already booked.
Don’t share cooties with me, and I promise to not share them with you. ;)
How do I book an appointment?
If you are a new guest, click here.
If you are an existing guest, follow the link below.
My appointment books are open 60 days in advance online. The days in gray are unavailable. Days with available appointments will be blue, and once a day is selected it will be circled in blue, and show available appointment times just below the calendar.
If you are seeking an appointment during my peak hours, such as a Saturday appointment or an appointment after 5 pm during the week, please reach out directly via email and I can let you know available times and pricing for those appointments.
What’s the best way to contact someone at Melody Birdsong Hair?
In our current time, there are multiple methods to get in contact with someone. This can often lead to checking multiple areas, such as text, email, Facebook, Instagram, and Square assistant. The best and most efficient way to get in touch with someone at Melody Birdsong Hair is by sending an email to melodybirdsonghair@gmail.com or a text to 901-308-8166. This will ensure that we can get back to you in a timely manner.
What if I purchased a retail product at my appointment and I don’t love it?
Should you make a retail purchase and you don’t think its working for you, let’s find something better! To exchange your product for another, simply notify me within 7 days of your initial purchase. We can then find a time for you to swing by to exchange for something else, or you can exchange the retail item at your next appointment.
Do you have a different price for women/men/children?
At my salon, pricing is determined based solely on the duration of the service, not on factors like gender or age. The time required for a service can be influenced by various factors such as hair length, density, level of dehydration, tangling, and the additional time required for styling. For new clients, I allocate extra time to educate them on their hair needs and provide guidance on a healthy hair journey. These factors differ for each individual, but rest assured that age and gender are never taken into account when determining pricing.
Can I bring someone with me to my appointment?
Space is limited in my suites, so I ask that you do not bring a guest unless you are supervising a minor who is receiving a service.
Please find childcare for your visit, as I want you to relax and enjoy this time for yourself.